Odds, values & the value guarantee

What you see before you open

Every box page lists every item the box can contain, the exact chance of receiving each one, and each item's current value. The chances always add up to exactly 100%, and a box whose odds do not total 100% cannot be opened.

How item values are set

Item values are based on the prices our third-party suppliers charge us, refreshed at least daily, and may include up to 10% for logistics and sales tax. We do not inflate values. Tap any item to see its supplier price, the logistics allowance and when it was last updated. The value recorded when you receive an item is the value used for the guarantee, sell-backs and exchanges, even if the supplier price changes later.

The value guarantee

If the item you receive is worth less than what you paid, we immediately add the difference to your account as Points (1 Point = $0.01), so the total value you receive always equals or exceeds the box price.

Example. You open a $49.99 box and receive a $12.99 item. We add 3,700 Points ($37.00) at the same moment, so you have received $49.99 in total value. If you receive an item worth $49.99 or more, you receive the item only.

The guarantee applies to every opening on the Service: paid boxes, Point Store boxes, free daily boxes and every seat in every battle.

Volatility rating

Every box carries a rating, Calm, Balanced, Bold or Wild, that describes how widely its results vary. It is calculated from the published drop table (the spread of item values weighted by their odds, relative to the box price) and is there to help you choose a style: Calm boxes pay out close to their price most of the time; Wild boxes are mostly small items with a rare large one. The rating does not change the odds.

Points

Points have a published conversion ratio of 1 Point = $0.01. You can spend Points in the Point Store on boxes, which carry the same guarantee. Points are also earned through referrals (100 Points when a friend registers, 500 when they first purchase $25 or more, and 250 for every $100 they purchase). Points cannot be exchanged for cash.

EXP and levels

EXP measures your activity (10 EXP per $1 spent on boxes) and unlocks loyalty levels and free daily boxes. EXP cannot be redeemed for Credits, Points or items.

Battles

In a battle every player opens the same boxes. The winner takes all the items. Every other player receives Points equal to the difference between their entry cost and the value of any items they received, so no player ends a battle with less value than their entry. The server seed is revealed when the battle ends so every pull can be checked.

Provably fair

Each outcome is computed from a server seed (committed in advance as a hash), your client seed and a counter, using HMAC-SHA256. The result is fixed and recorded before any animation plays; the animation only reveals it. The "Ticket ranges" view on each box page shows exactly which numbers from 0 to 999,999 map to which item. You can verify any opening on the Fairness page.