Shipping & Returns
How we deliver the items you win, and what happens if something goes wrong.
Before we can ship
We deliver items only on your request and only once you have verified your email, completed identity verification and verified your delivery address. These steps protect you and are required by our terms with payment processors. You can do them any time from your profile.
Where we ship
We ship to street addresses in U.S. states where the Service is available. We cannot ship to Minnesota, Montana, Nevada, Washington and Michigan, to PO boxes, to freight forwarders, or outside the United States. Digital items (gift cards and game codes) are delivered by email to your verified address, usually within one business day.
Shipping cost and timing
Standard shipping is free on every physical order. Orders are dispatched within 3–5 business days of your request and typically arrive within 3–7 business days after dispatch, depending on your location and the carrier. You will receive a tracking number by email and can follow your order under Orders & Shipping in your profile. Items that come from different suppliers may arrive in separate parcels.
Sizes and variants
For items that come in sizes or colours (for example sneakers), you choose the variant when you request delivery. We will contact you if your choice is unavailable and offer an alternative or an item of equal or greater value.
Damaged, wrong or missing items
If an item arrives damaged, is not the item shown in your inventory, or a tracked parcel is marked delivered but does not arrive, contact support@boxster.io within 14 days of the delivery date with your order number and, for damage, photos. We will replace the item or, if a replacement is not available, add its recorded value to your account as Credits. Shipping for returns we ask for is at our cost.
Returns and changes of mind
Mystery box items are not sold as ordinary retail purchases: the item in your inventory is the one you chose to keep rather than sell back or exchange. For that reason we do not accept returns for change of mind once an item has been dispatched. Before you request delivery you can sell any item back for Credits or exchange it for another item at any time, free of charge.
Taxes and customs
Prices shown on the Service may include up to 10% for logistics and sales tax. Where sales tax is due on a delivery we handle it; you will not receive a separate bill.
Questions
Email support@boxster.io with your order number. We answer most delivery questions within one business day.