Terms of Service

1. What Boxster is

Boxster.io is an online store that sells mystery boxes. Each box contains one item drawn from a published list. Before you open a box you can see every item it may contain, the exact probability of receiving each one, and each item's value. Boxster is a retail experience, not a game of chance in which you can lose money: the combined value of what you receive from every opening is always equal to or greater than the price you paid (see Section 6).

2. Eligibility

To use the Service you must:

• be at least 18 years old, or the age of majority where you live if that is higher (currently 19 in Alabama and Nebraska);
• be able to form a legally binding contract;
• be physically located in a U.S. state where the Service is available. The Service is not available in Minnesota, Montana, Nevada, Washington and Michigan, in any U.S. territory, or outside the United States;
• not be a person we have previously suspended or closed.

We use your date of birth, your state of residence and your current location (determined from your network connection) to enforce these rules, and we may ask for proof of age or identity at any time. Using a VPN, proxy or any other method to disguise your location is a breach of these Terms. See Eligibility for the current list of locations.

3. Your account

You may hold one account. You must give accurate information when you register and keep it up to date. You are responsible for everything done through your account and for keeping your password private; tell us at once at support@boxster.io if you believe someone else has used it.

Before we deliver any item you must have (a) verified your email address, (b) completed identity verification through our third-party verification partner, and (c) verified your delivery address. We may suspend delivery, and your account, while a verification is outstanding or if we reasonably believe information you gave us is false.

4. Credits

Credits are the balance you use to open boxes. One Credit equals one U.S. dollar for the purpose of pricing boxes.

• Credits are purchased with a payment method accepted on the Service. Charges appear from our payment processor.
• Credits are not money, have no cash value, cannot be withdrawn, transferred or exchanged for cash, and are non-refundable, except where a refund is required by law or we choose to offer one. If we do refund, only Credits you purchased (not Credits received from sell-backs, exchanges or promotions) are eligible, and we refund to the original payment method.
• Credits are personal to you and may not be sold, gifted or transferred.
• We may change box prices, the Credits bundles we offer, and the payment methods we accept at any time.

5. Opening boxes

When you open a box the outcome is determined by our provably fair system before any animation is shown; the animation only reveals a result that is already fixed and recorded. Every item has the probability shown on the box page, and those probabilities always total exactly 100%. You can verify any outcome yourself on the Fairness page.

Item values shown on the Service are based on our third-party suppliers' prices, refreshed at least daily, and may include up to 10% for logistics and sales tax. An item's value is recorded at the moment you receive it and is the value used for the guarantee, sell-backs and exchanges, even if the supplier price later changes.

6. The value guarantee

If the item you receive from a box is worth less than the price you paid for that box, we immediately credit the difference to your account as Points (see Section 7), so that the item plus Points always equals or exceeds the price you paid. This applies to every opening: paid boxes, Point Store boxes, free daily boxes and battles. Because of this guarantee you can never finish an opening with less value than you started with.

7. Points and EXP

Points are a loyalty credit with a published conversion ratio of 1 Point = $0.01. Points are awarded under the value guarantee, through referrals and through promotions. Points can be redeemed only in the Point Store for boxes, which carry the same guarantee. Points have no cash value and cannot be withdrawn, transferred or exchanged for Credits or cash. We do not currently expire Points; if that changes we will give at least 30 days' notice.

EXP records your activity and unlocks loyalty levels and free daily boxes. EXP has no monetary value and cannot be redeemed for anything.

8. Your items

Items you receive are held in your account inventory until you choose one of the following:

• Delivery. You may ask us to ship physical items to a verified U.S. address (not in a state listed in Section 2), or to email digital items, once the verification steps in Section 3 are complete. Delivery is governed by our Shipping & Returns policy. Items are only delivered on your affirmative request.
• Sell-back. You may sell any item back to us at its recorded value and receive that value in Credits.
• Exchange. You may trade one or more items for any item we currently stock, at recorded values. The items you give up must be worth at least the item you choose; any difference is returned to you in Credits. An exchange never reduces the value you hold.

Title to a physical item passes to you when it is delivered. Until then the item remains our property and your inventory entry is a right to delivery, sell-back or exchange as described above. We may substitute an item of equal or greater value if an item becomes unavailable from our suppliers, and will tell you before we do.

9. Battles

In a battle, two or more players open the same boxes in sequence and the winner (or winning team) receives all the items. Every player who does not win receives Points equal to the difference between their entry cost and the value of any items they received, so no player ends a battle with less value than their entry. Battle outcomes use the same provably fair system as single openings, and the server seed is revealed when the battle ends so you can verify every pull. Battles are not available in Colorado and California. Entry costs are deducted when you take a seat and refunded in full if the battle is cancelled before it starts.

10. Free daily boxes, referrals and promotions

Verified members may open free daily boxes according to their loyalty level. Referral rewards are paid in Points when a person you refer registers (100 Points), makes a first purchase of $25 or more (500 Points) and for every $100 they purchase (250 Points). Referral rewards require genuine, separate people; self-referral and referral rings are prohibited. We may change or end any free box, referral or promotional programme at any time, but we will honour rewards already earned.

11. Acceptable use

You agree not to:

• use the Service if you are not eligible, or on behalf of someone who is not;
• create more than one account, or use another person's account;
• disguise your location or identity;
• use bots, scripts or automation to open boxes, join battles or interact with the Service;
• exploit a bug, pricing error or other malfunction rather than reporting it to us;
• reverse engineer, scrape or interfere with the Service or its security;
• harass other users, post unlawful content, or use a username that is offensive, misleading or infringes anyone's rights;
• resell, sublicense or commercially exploit the Service.

12. Suspension and closure

We may suspend or close your account, cancel pending deliveries, and void items, Points or Credits obtained in breach of these Terms if you break them, if we are required to by law or by a payment processor, or if we reasonably suspect fraud. Where we close an account for a reason other than your breach, we will deliver or buy back the items in your inventory in accordance with Section 8. You may close your account at any time from your profile; please deliver or sell back your items first, as inventory is forfeited 90 days after closure.

13. Self-exclusion

You can lock your account for 24 hours, 7 days, 30 days or 6 months from your profile. A self-exclusion cannot be shortened or cancelled once set. See Responsible play.

14. Intellectual property and third-party brands

The Service, its software, design, text and artwork are owned by Boxster or its licensors and protected by copyright and other laws. We grant you a limited, personal, non-transferable licence to use the Service in accordance with these Terms. All product and company names shown on the Service are trademarks of their respective owners; their use identifies the genuine products we sell and does not imply any affiliation with, or endorsement by, those companies.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement, except that physical items we deliver carry any warranty required by applicable consumer law and the rights described in Shipping & Returns. We do not guarantee that the Service will be uninterrupted or error-free.

16. Limitation of liability

To the fullest extent permitted by law, Boxster and its officers, employees and suppliers will not be liable for any indirect, incidental, consequential, special or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Service. Our total liability to you for any claim arising from the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose and (b) $100. Some states do not allow these limitations, in which case they apply to the extent permitted.

17. Indemnity

You will indemnify and hold Boxster harmless from claims, losses and expenses (including reasonable legal fees) arising from your breach of these Terms or your misuse of the Service.

18. Disputes, arbitration and class-action waiver

Please read this section carefully — it affects your legal rights.

If you have a problem, contact us first at support@boxster.io; most issues can be resolved informally within 30 days. If we cannot resolve a dispute informally, you and Boxster agree that it will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. The Federal Arbitration Act governs this section. Arbitration will take place in the county where you live, or remotely, and we will pay the filing fees for claims under $10,000 unless the arbitrator finds the claim frivolous.

You and Boxster waive any right to a jury trial and to participate in a class action or class-wide arbitration.

You may opt out of this arbitration agreement by emailing legal@boxster.io within 30 days of first accepting these Terms, stating that you opt out.

19. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules, and by applicable federal law. Where Section 18 does not apply, the state and federal courts located in Delaware have exclusive jurisdiction.

20. Changes to the Service and these Terms

We may change the Service, the boxes we offer, prices and these Terms. If a change to these Terms is material we will notify you (by email or a notice on the Service) at least 14 days before it takes effect, and the new Terms will apply to your use of the Service after that date. Changes do not affect the value guarantee for openings that already happened.

21. General

These Terms, the Privacy Policy and the policies they link to are the entire agreement between you and Boxster about the Service. If any part is unenforceable the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign them. Our failure to enforce a provision is not a waiver. Notices to you may be sent to the email address on your account.

22. Contact

Boxflow LLC
8 The Green, STE R, Dover, DE 19901, USA
support@boxster.io